We're certain you'll love our products but in the rare circumstances that there are any issues, please feel free to send us a message and we will be happy to help :)
Incorrect, Missing or Damaged Orders:
We try our best to provide you with the best service, and so we individually check every order thouroughly before dispatch.
In the rare event that your order arrives with incorrect or damaged items, please contact us immediately. We will investigate and kindly request you to send us evidence so we can arrange a quick refund or replacement.
In these instances, we will arrange return postage.
You must contact us within 30 days of your order date.
Unwanted Products:
If you have changed your mind and no longer want to go ahead with your order, there is a £20-25 cancellation fee for personalised products (£1.00 for keyrings). All other products can be cancelled at no extra charge.
This is because we begin processing your order immediately after you place it, and due to the personalised nature of our products, we cannot just re-use the same items for another order. We will have to remove the personalisation and discard of the item.
If the order has been shipped already, you will also be required to cover the cost of return postage.
Items must be returned unused and undamaged, in the condition that it was sent out.
This must be within 14 days of your order date.
There may be other options available so please do contact us on the first instance so we can explore these. We always put you first and want to solve any issues as soon as we can :)
